Privacy Policy
AI Smart Solutions LLP ("AI Smart Solutions", "we", "us" or "our") respects your privacy and is committed to protecting personal data in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA").
Information We Collect
When you submit our contact form, we collect the information you choose to provide, such as your name, email address and any other information included in your enquiry.
We use this information primarily to respond to your enquiry and communicate with you about our services.
If you engage AI Smart Solutions for our AI ORCA services, we may also access or process additional business data as agreed with you in your service agreement. Such data may contain personal data relating to your customers, employees, suppliers or other individuals.
The processing of client data for AI ORCA services is governed by the applicable service agreement, Terms & Conditions and Data Privacy & Security Schedule provided as part of that engagement.
How We Use Your Information
We use personal data for purposes including:
responding to enquiries and requests; communicating with you about our services; providing, operating and supporting services you have engaged us to provide; managing our business relationship with you;maintaining and improving our services and systems; and complying with applicable legal or regulatory requirements.
We will only collect, use or disclose personal data for purposes that are appropriate in the circumstances and in accordance with applicable requirements of the PDPA.
Do We Sell Your Data?
No. We do not sell or rent your personal data to third parties.
We may disclose or provide access to personal data to service providers where this is necessary for them to provide services to us or to enable us to provide our services to you.
Third-Party Service Providers
We use selected third-party service providers to operate our business and deliver our services. These may include providers of email, hosting, cloud storage, software, automation and artificial intelligence services.
Where such providers process personal data on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place and that the data is handled in accordance with applicable data-protection requirements.
Some service providers may process or store data outside Singapore. Where personal data is transferred outside Singapore, we will take the steps required under the PDPA to ensure that the transferred personal data receives a standard of protection comparable to that required under the PDPA.
For clients engaged for AI ORCA services, the specific third-party tools and AI services relevant to the engagement are identified in the Data Privacy & Security Schedule provided as part of the service agreement.
We may also disclose personal data where required or permitted by applicable law, regulation, court order or lawful request from a government or law-enforcement authority.
Data Protection
We take reasonable administrative, technical and organisational measures to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
Access to personal data is limited to authorised persons and service providers who require access for legitimate business purposes.
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
Retention of Personal Data
We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or for other legitimate business or legal purposes.
When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, where appropriate.
For client data processed as part of AI ORCA services, applicable retention and deletion arrangements may be specified in the relevant service agreement or Data Privacy & Security Schedule.
Access and Correction
You may contact us to request access to personal data that we hold about you or to request correction of personal data that you believe is inaccurate or incomplete.
We may need to verify your identity before processing such a request and may be subject to applicable exceptions and requirements under the PDPA.
Data Breaches
If we become aware of a data breach involving personal data, we will assess and manage the incident in accordance with our internal procedures and applicable requirements under the PDPA, including any applicable notification obligations.
Cookies
Our website may use cookies and similar technologies for purposes such as website functionality, security, analytics and understanding how visitors use our website.
Cookies may collect technical or usage information such as browser type, device information, IP address and pages visited. Depending on how cookies and other technologies are configured, this information may be capable of being associated with information you have provided to us.
You can control or disable cookies through your browser settings, although doing so may affect some website functionality.
Contact Us
If you have questions about this Privacy Policy, wish to make a request concerning your personal data, or have any concerns about how we handle personal data, please contact us at:
AI Smart Solutions Email: [email protected]
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements.
The latest version will be published on our website with the applicable "Last updated" date.
Updates
We reserve the right to make changes to this policy at any time without prior notice. Any changes to this policy will be posted.
Last updated as of 28 September 2026